Diploma of Information Technology Networking

Design, build, configure and test Windows server

- Perform server virtualization and cloud computing

- Manage enterprise network routers and switches

- Manage complex ICT networks

- Become proficient in server virtualization and cloud computing

- Advanced problem solving and critical thinking skills

- Great communication skills particularly written and verbal

IT Operations Manager at Gateway Technology Solutions PTE LTD

(FIJI)

Feb 2019 - Present

- Managed all documentation and drafted weekly project

communication reports, which were presented at meetings. Built and

implemented a system for troubleshooting technology issues.

- Created business requirements and technical and quality assurance

specifications.

- Established and educated others on controls and protocols for

projects.

- Increased customer satisfaction by creating solutions for product

enhancement.

- Created and lead teams across departments to ensure forecasted

objectives were met and overall desired outcomes achieved.

- Increased Team productivity and monitored procedures and

documentation for further productivity.

- Handled all data backup systems and restoration functions.

- Interacted with teams and provided guidance on projects.

- Spoke daily with customer personnel ensuring that contract

protocols were satisfied.

- Collaborated with the IT Team to ensure that security software was

properly installed on all employee computers.

- Sales & Marketing for Future Projects.

- Help Desk Support (MS Office (2010,2016, Office 365)

- Strong experience in Windows operating System for installation and

support (windows 7,8,8,1 & 10).

Strong Experience in Windows Server Environment Operating

System, RAID configuration, server installation, Active Directory,

remote Configuration RDP.

- Firewall configuration and setup (Fortinet & Linux Server, SME)

- Backup Solutions

- Wireless Point to Point Setup with cambium Networks Devices (up to

50km over sea)

- Strong Experience in LAN/WAN networking - Experience in MS

Exchange environment user support end.

- Customer Service with ticketing system.

- Strong Experience in Dahua CCTV Solution

- Uniwell POS system (Installation, Configuration & Setup)

- Uniwell Lynx Back office Application (Installation & Setup)

International Computer Driving License (ICDL) Computing NZ

Module 1 Basic Concepts of Information Technology

- Module 2 Using a Computer and Managing Files

- Module 3 Word Processing

- Module 4 Spreadsheets

- Module 5 Databases

- Module 6 Presentation

- Module 7 Information and Communication